Please e-mail memberships@shawnaccess.com with any customer service questions. All ShawnAccess Passport elements will be rendered invalid if resold. Name changes will be issued at the sole discretion of 237 Global. Passport pick-up instructions will be sent via email no later than one day (1) prior to the concert. If you do not receive this email one day (1) prior to your show please email memberships@shawnaccess.com. All ShawnAccess Passport elements and contents are non-transferable; no refunds or exchanges; all sales are final. PLEASE NOTE - THIS IS A TICKETLESS PASSPORT. YOU MUST HAVE A SEPARATELY PURCHASED TICKET TO THE SHOW TO WHICH THE PASSPORT IS ATTACHED IN ORDER TO ACCESS. Please note that the information provided at the time of purchase (e-mail and name) is the same information that will be utilized for pick-up and individual contact requirements where applicable. 237 Global, the artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase. If you have any questions regarding your passport elements, or have not received your information within one day (1) of the concert date, please email memberships@shawnaccess.com. Please add memberships@shawnaccess.com to your safe senders list to ensure receipt of all necessary show information. In your use of 237 Global's websites, the concert ticket and other elements of this offering you will also be subject to other applicable terms and conditions, including, without limitation, applicable privacy policies and user terms, as provided on such sites, tickets and other official materials.